Thank you for shopping with Audrey Focus! We are committed to delivering your photography equipment in a timely and reliable manner. Please read through our shipping policy for all the details you need to know about shipping and delivery.
1. Order Processing
Once your order is placed, we will process it within 3 business days. You will receive an order confirmation once it has been processed and is ready for shipment. Please ensure that your contact details and shipping address are accurate when placing an order to avoid any delays or delivery issues.
2. Delivery Method
Currently, we offer cash on delivery as the only payment method, and all deliveries are made to your specified address. Orders will be delivered by our trusted local courier partners. We will notify you with tracking details once your order is shipped, so you can monitor its progress.
3. Shipping Timeframe
Delivery times may vary depending on your location. Generally, you can expect your order to arrive within 3 to 7 business days from the date of shipment. However, please note that delivery times may be affected by factors such as location, weather, or other unforeseen circumstances.
4. Shipping Charges
We offer free shipping for all orders within region/country. In case of additional shipping costs, they will be clearly stated during the checkout process.
5. Delivery and Cash on Delivery Payment
As we offer cash on delivery (COD) as the payment method, please ensure you have the exact amount ready for payment when the delivery arrives. The delivery agent will collect the full amount in cash. Please be aware that we do not provide change.
6. Delays and Issues
While we aim to deliver your order as quickly as possible, there may be circumstances beyond our control that can cause delays. In case of any significant delays, we will notify you as soon as possible to keep you informed.
7. Order Changes and Cancellations
Once your order has been processed and shipped, we are unable to make any changes or cancellations. Please review your order carefully before submitting.
8. Missing or Damaged Items
If your order is missing items or arrives damaged, please contact us within 7 days of receiving your order. We will assist you with resolving the issue and ensure that your concerns are addressed promptly.
9. Contact Us
If you have any questions or concerns about shipping, please do not hesitate to reach out to our customer service team at [email protected].