At Audrey Focus, we want you to be completely satisfied with your purchase. If you’re not happy with your order, please review our return and refund policy below for information on how we handle returns and refunds.

1. Returns

We accept returns for products that are damaged or defective upon arrival. If you receive a product that is not in perfect condition, please contact us within 3 days of receiving the order. We will assist you in processing the return.

To initiate a return, please ensure the following:

  • The product is unused and in its original packaging.

  • The product is returned within 5 days of delivery.

  • The product is in the same condition as when it was delivered (i.e., no damage or alteration).

2. Return Process

To begin a return, contact our customer support team at [email protected] with your order details and the reason for the return. Once we confirm the return eligibility, we will provide instructions on how to return the item.

3. Refunds

Refunds are issued only for products that are defective or damaged upon delivery. If your item qualifies for a refund, it will be processed after we have received and inspected the returned product. Refunds will be issued in full to the cash on delivery payment method and will be processed as soon as possible, typically within 3 business days.

4. Non-Returnable Items

Certain items cannot be returned, including:

  • Products that have been used or altered.

  • Products without the original packaging or accessories.

  • Items that do not meet the criteria for damage or defect.

Please ensure that you carefully inspect your product upon delivery to avoid any issues.

5. Shipping Costs

In the case of a return for a defective or damaged product, we will cover the cost of return shipping. If the return is not due to a fault on our part, the customer will be responsible for the return shipping charges.

6. Cash on Delivery (COD)

As we offer cash on delivery as the only payment method, refunds will be processed and returned to you in full once the product has been returned and inspected. Refunds will be made in cash upon receipt of the returned item.

7. Order Modifications and Cancellations

Once your order has been processed and shipped, we are unable to modify or cancel the order. Please review your order carefully before finalizing the purchase.

8. Contact Us

If you have any questions about your return or refund, please contact us at [email protected].